RETURN, REPLACEMENT OR EXCHANGE POLICY
Spectrum Books Limited, offers a 3-day (from date of delivery) return policy for those buying between 1-20 copies of each title. Where quantity per titles that exceeds 30 copies each or wholesale, a 14-day return policy applies. This means if you are dissatisfied with a product eligible for return, you must notify us within the stipulated time.
NOTE: Different return policies apply to schools
Items that have been opened, used, or altered will not be accepted for return, replacement or exchange.
Please bear in mind, Spectrum Books Limited will not be liable to pay the return fee, if your order quantity is less than 30 copies.
Approved replacements will be delivered within 5-30 working days depending on your location.
Note: Items that are not defective are not eligible for replacement.
To be eligible for replacement, the item(s) must be in the same condition that it was received. You must also have proof of purchase.
Once the returned item has been received and inspected by the Spectrum Books Limited Quality Control team, the buyer will be notified of the status of the refund. Approved refunds will be processed within 10 (Ten) working days and paid into your preferred bank account.
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